Effective 21 September 2026. This page outlines the general approach to rescheduling, cancellation and refunds for paid Lufarexi services.
Before a service begins
An enquiry through this website does not involve a payment. If you decide to arrange a paid session or coaching arc, the applicable price, date, payment timing and any tailored cancellation conditions will be provided in writing beforehand. You may decide not to proceed before confirming that arrangement.
Rescheduling
If you need to change a confirmed session, please send notice as soon as reasonably possible through the Contact route. With at least 48 hours’ notice, the studio will normally offer an alternative time, subject to availability. Rescheduling is intended for genuine changes in circumstance, not repeated reservation of uncertain times.
Late cancellation and missed sessions
When less than 48 hours’ notice is possible, the studio will consider the context and any written agreement that applies. A late cancellation or missed confirmed session may be charged in full where preparation time has already been reserved. This approach protects the working time set aside while leaving room for exceptional circumstances.
Refunds
If Lufarexi cancels a confirmed paid session and a suitable alternative cannot be agreed, any fee paid for that unused session will be refunded. If a service is materially different from the written arrangement, contact the studio promptly so the concern can be reviewed in good faith. Refunds are not based on a particular career outcome, as coaching supports reflection and action rather than guaranteed results.
How to ask for help
Use the Contact link and include the date of the arrangement, the name used when booking and a brief explanation of the request. Please do not include unnecessary payment or sensitive information in the first message. The studio will reply with the next practical step.